WHY PARTICIPATE (BENEFITS)
- Allows participants to engage in self-reflection to identify behaviours that impact their performance and delivery of customer service.
- Features discussion on critical touch points for internal and external customer service.
HOW (OUR DIFFERENTIATORS)
- Identifies process improvements that can be implemented to enhance the customer’s experience.
- Utilises neuroscience research that gives practical ways to effectively manage complaints and deal with difficult customers.
- A two and a half hour workshop facilitated in person.
- This workshop can be facilitated as an in-house training session.
WHO SHOULD ATTEND
Employees at all organisational levels who interact with customers (internal and external).
LocationMassy Dome Mall, Warrens, Barbados
Could not find route!
Weather data is currently not available for this location
Wind stec_replace_current_wind stec_replace_current_wind_units stec_replace_current_wind_direction
Humidity stec_replace_current_humidity %
Feels like stec_replace_current_feels_like °stec_replace_current_temp_units
Next 24 Hours
Powered by openweathermap.org