Extreme Customer Focus

Extreme Customer Focus FebruaryFeb 14 2023 09:00 - 11:30 UTC
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WHY PARTICIPATE (BENEFITS)

  • Allows participants to engage in self-reflection to identify behaviours that impact their performance and delivery of customer service.
  • Features discussion on critical touch points for internal and external customer service.

HOW (OUR DIFFERENTIATORS)

  • Identifies process improvements that can be implemented to enhance the customer’s experience.
  • Utilises neuroscience research that gives practical ways to effectively manage complaints and deal with difficult customers.

WHAT

  • A two and a half hour workshop facilitated in person.
  • This workshop can be facilitated as an in-house training session.

WHO SHOULD ATTEND

Employees at all organisational levels who interact with customers (internal and external).

The company that you are currently representing
Payment by cheque to: Caribbean Catalyst Inc., P.O. Box 152, Bridgetown, St. Michael

Direct Deposit Payment for credit to Caribbean Catalyst Inc.:

Republic Bank (Barbados) Limited - 006
Broad Street – 00002
A/c # - 308010792003

Note: Vat at 17.5% is payable for Barbadian based companies.

Any request for cancellation should be done 48 hours prior to the training/event to qualify for a refund, even if the invoice has not been settled.  “No shows” may not be refunded.

Import to Google Calendar
  • Schedule
  • Guests
  • Attendance
  • Shop
  • Forecast
  • Comments
May 27 00:00
May 27 09:15
Introductions
Feb 09 10:00
Welcome
Simone Pasmore

Simone Pasmore

Some IT girl

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