Extreme Customer Focus

WHY PARTICIPATE (BENEFITS)

• Allows participants to engage in self-reflection to identify behaviours that impact their performance and delivery of customer service.
• Features discussion on critical touch points for internal and external customer service.

HOW (OUR DIFFERENTIATORS)

• Identifies process improvements that can be implemented to enhance the customer’s experience.
• Utilises neuroscience research that gives practical ways to effectively manage complaints and deal with difficult customers.

WHAT

• A two and a half hour workshop facilitated in person.
• This workshop can be facilitated as an in-house training session.

WHO SHOULD ATTEND

Employees at all organisational levels who interact with customers (internal and external).

Date of Workshop *

Name *

First

Last

Email *

Job Title/Position *

Organisation *

The company that you are currently representing

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

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Phone

Mobile *

Payment by cheque to: Caribbean Catalyst Inc., P.O. Box 152, Bridgetown, St. Michael

Direct Deposit Payment for credit to Caribbean Catalyst Inc.:

Republic Bank (Barbados) Limited - 006
Broad Street – 00002
A/c # - 308010792003

Note: Vat at 17.5% is payable for Barbadian based companies.

Any request for cancellation should be done 48 hours prior to the training/event to qualify for a refund, even if the invoice has not been settled.  “No shows” may not be refunded.

BDS $293.75 *

• Cash/Cheque Payment
• Direct Deposit

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